Job IT Support Engineer @ Risksoft

General profile

• Good analytical and problem-solving skills
• Proactive
• Fast learner
• Teamwork
• Good interpersonal and customer care skills
• Well organized
• Ability to assess client IT knowledge level and respond accordingly
• Being good with difficult clients

Technical profile

• 1+ years of experience in IT
• Good understanding of network essentials (routing, NAT, DHCP, DNS)
• Good knowledge of Windows OS (client & server)
• Knowledge of Microsoft 365 and Azure is a plus
• Knowledge of PowerShell scripting is a plus
• Knowledge in server technologies (Windows, Linux) is a plus

Responsibilities

• As a technical support professional you will be on the front line when it comes to giving technical assistance to our clients. Common problems are a forgotten password, a virus or email issues. You job will be assisting the user, finding the root cause of the problem and preventing it from happening again (if possible).
• Your daily to do list will probably look something like this:
• Working with customers to identify IT problems and advising on the solution
• Logging and keeping records of customer queries
• Updating internal documentation (wiki) in order to share knowledge with other colleagues
• Visit clients on-site for various tasks
• Research new technologies and adapt to a constantly changing IT environment.

Benefits

• Work in a dynamic and friendly team.
• Good salary and benefits.
• Access to industry recognized training courses (Microsoft, Cisco).
• Possibility to advance to higher positions (team leader, server administrator, solution architect, etc.)