Job IT Support Specialist @ Computacenter nou

IT Support Specialist - Bucharest - Junior

About the job

We’re looking for an IT Support Specialist to join a dynamic team focused on delivering exceptional tech lounge onsite support for our client in the banking sector. As part of this role, you’ll work hands-on with the latest technologies, solving problems and creating great experiences for users in a fast-paced, customer-centric environment.

Responsibilities:

• Provide outstanding customer service to users visiting the Tech Lounge.
• Diagnose and resolve IT issues, both hardware and software, on the spot or remotely.
• Offer training and guidance on tools, technologies, and processes to enhance customer adoption.
• Collaborate with technical teams to troubleshoot and resolve complex IT issues.
• Manage customer appointments and walk-ins effectively to minimize downtime.
• Log and track all service incidents and appointments using ServiceNow.
• Share insights on new technologies and updates with customers to improve their experience.

Requirements:

• About 1 - 2 years of experience in customer service, technical support, banking or client-facing roles.
• Strong interpersonal skills with a focus on problem-solving and customer satisfaction.
• Excellent communication abilities, both written and verbal, in English and Romanian.
• Proficiency in Microsoft Office 365, Teams, and Windows 10 & 11, along with mobile platforms (iOS, Android).
• Familiarity with Apple Mac systems and end-user computing environments.
• Prior experience supporting financial or banking environments is a plus.
• A degree in IT or Computer Science is preferred but not mandatory.

What we offer:

• A long-term stable and open work environment with opportunities for continuous growth, both technical and people-oriented.
• Flexible and customizable benefits tailored to your personal needs.
• Financial support for certifications and recognized training programs, aligned with your personal learning plan and project requirements.
• A young, dynamic, and well-connected team with colleagues across the country and plenty of community events.
• Access to cutting-edge technologies and the chance to work on impactful projects in a fast-paced industry.

About us:

Computacenter is a leading independent technology and services provider, trusted by large corporate and public sector organizations.

We are a responsible business that believes in winning together for our people and our planet.

We help our customers to Source, Transform and Manage their technology infrastructure to deliver digital transformation, enabling people and their business.

Computacenter plc is a public company quoted on the London Stock Exchange (CCC. L) and a member of the FTSE 250. Computacenter employs over 20, 000 people worldwide.