Job Customer Support Representative @ Key Talents

Offer

• Tailored career development plan.
• Medical insurance.
• Meal tickets
• Transportation during night hours.

Role

• You will be part of a big and talented team of customer support professionals. The Support Department is part of the organization, offering support to the company's products. This will help you to grow and develop your career withing the organization. The Customer Support representative makes sure that all the company standards in terms of quality and quantity are met (focusing on compliance, general account queries, payment details, cancellation, withdrawal checks etc).
• The support team is working is shifts, including weekends.

Responsibilities

• Handling the customers queries received chat, emails, telephone and, when required, escalate the sensitive cases according to the rules in place.
• Perform checks analyse the customers accounts to makes sure all meet the required criteria
• Follow up on a daily basis internal documents checks related to various topics (prevention of charge backs, legal threats, negotiations etc).
• Collaborate with various internal departments according to the established standards.
• Perform conversion/retention efforts through promotions, events, bonus offers and various outbound projects via telephone, chat and email.

Requirements

• Previous working experience is a Support role
• Good understanding of the Support function, familiar with all the procedures and policies
• Attention to details, problem solving skills
• The role requires excellent communications skills, both verbal and written.
• Be native or fluent in English (written & verbal).