Job Back office support @ Next Logic
Oferta de angajare in cadrul companiei Next Logic pe pozitia Back office support. Aplica in 30 de secunde la acest loc de munca in Iasi, fara inregistrare si fa saltul pe care ti-l doresti in cariera. Nu mai astepta!
Fan Studio caută un Server Ops Specialist / DevOps Engineer cu min. 2 ani experiență AWS. Vei gestiona infrastructura lor de cloud și vei scala și optimiza serverele. Ai șansa să lucrezi la produse cu sute de mii de utilizatori. Aplică acum! ✨
Our team is expanding, and we are looking for new colleagues who excel at providing fantastic support for our customers in a user-friendly, professional manner. You will be on the front lines, interacting with our customers every day. We help customers with their technical issues via email/chat and provide thoughtful, focused feedback to internal teams.
General Responsibilities:
- Provide an excellent customer experience through high-quality communication and interactions;
- Creatively assist customers using a a variety of channels (email/chat /phone etc.) to respond to and resolve their issues;
- Identify and analyze issues, patterns and usability obstacles;
- Effectively articulate complex information to customers of all technical levels;
- Maintain help desk information to reduce support inquiries;
- Assist in provisioning of new customers being handed over from sales.
Desired Skills & Experience:
- Excellent English writing and speaking skills.
- Tenacity and passion for technology.
- Thorough and detail-oriented.
- Energetic, self-starter with a strong work ethic.
Nice to have:
- Advanced skills in computer usability and office suite.
Benefits:
- Training sessions
- Competitive environment and young team
- Attractive salary
Working hours: alternative schedule - 1-week night shift 11: 30 PM-7: 30 AM and the following day shift 07: 30/8: 30 AM - 04: 00/5: 00 PM
Mentionam ca jobul NU este remote sau hibrid.
