Job Customer Success Manager @ RomSoft

Job Description

We are looking for a savvy customer success manager to work with our Office Timeline front-line team, managing the sales and customer service requests. The ideal candidate should have relevant experience in a customer engagement role serving either US or EU customers in English via online tools and email.

If you are qualified for this position and want to become part of our team, please submit your CV now for immediate consideration!

Responsibilities

Activities will include:

• Responding by email to customer requests for software pricing. Responding to direct customers and software resellers by preparing new or renewal price quotes using our proprietary sales tool.
• Assisting customers co-term licenses by joining their multiple licenses together and prorating them to create one master license.
• Investigating customer licenses to support customer requests for assistance with activations, refunds, audits, and transfers.
• Building an expertise with our licensing so you can advise and help customers achieve satisfactory purchasing outcomes.
• Driving deeper levels of engagement with our corporate customers by being aware of them and offering them services (training or demos) that will lead to improved customer relationships.
• Demonstrating Office Timeline through application share leveraging a web conferencing tool (Teams or Zoom).
• Proficiency with Microsoft Excel so you can pull reports and manipulate them to research and find data needed to solve any customer request.
• Constant and relentless focus on promoting and evangelizing the product by positioning it positively in all customer conversations, highlighting enhancements and upcoming features.

Required Skills and Experience

• Strong English written and verbal skills.
• Collaborative (team player) – needs to work well with the rest of our team.
• Proficiency with Microsoft Office tools – Outlook, Excel and PowerPoint - is required.
• CRM experience (i. e. HubSpot) is preferred.
• Comfortable talking to customers on video.
• Need to be proactive, process driven and accoutable to work well independenlty.
• Can be virtual office but preference for Iasi, Romania location.
• Flexible hours to stay connected with the US team - work to 2PM PST (Seattle) min 3 days a week.
• Ability to operate individually and “out of the box” when it makes sense to do so.
• Unrelenting focus on serving customers exceptionally well to support sales.

Benefits

• Excellent salary and benefits.
• 22 paid vacation days, 2 additional Company paid free days (Christmas and Easter), loyalty program (additional vacation days for people employed for a certain number of years).
• Floating holidays (May 1st, August 15th).
• Continuous learning on all levels (fast integration for new employees, annual training program, professional certificates).
• 5 Company paid leave days for individual study on certificate/school/courses exams.
• Flexible working time.
• Fun, relaxed, and inclusive team & work environment.
• A broad package of medical facilities for employee and one co-beneficiary.
• Company paid sport and workout subscriptions.
• Preferential banking services.
• Monthly meal vouchers.
• Legally accepted gift vouchers for employees and children of employees.
• End Year, Easter, and childbirth bonuses.
• Flexible remote working.

Company description

RomSoft is an Iasi, Romania-based tech company, with a mission to develop software applications that make people’s lives a bit better. Our core values evolve around continuous learning, sharing knowledge, and cultivating quality.

In 2012, RomSoft partnered Office Timeline to develop their main products – Office Timeline Add In and Office Timeline Online – the world’s best timeline and Gantt chart makers. Over the years, the Office Timeline project team in Iasi has grown to around 70 people covering not just Development but also UX, Marketing, Support, and Sales.

Our portfolio also includes projects in connection with medical areas like telemedicine, e-Health, and self-disease management, with many participations in EU-funded research projects. Our Quality Management System is ISO 9001: 2019 certified by TÜV AUSTRIA CERT GMBH. RomSoft was also granted the "Certification for Scientific Development and Research" by NASR (National Authority for Scientific Research). Also, as of June 2010, RomSoft became Microsoft Certified Partner in the Microsoft Partner Network.