Job Junior Technical Support @ ZeroBounce

Responsibilities:

• Maintains quality service by following organization standards;
• Customer support over phone/e-mail/Skype in order to solve their issues regarding the services provided
• Out-of-the-box thinking when it comes to customer approach;
• Advises present seller by answering incoming calls; operating telephone equipment, automatic dialing systems and other telecommunications technologies;
• Guide customers to use a specific product/service, taking into consideration customers specific needs
• Contributes to team effort by accomplishing related results as needed;
• Present products effectively and answer prospects’ questions accurately.
• Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience,

Requirements:

• Flawless English skills and customer orientation;
• Highly motivated individual, creative, ambitious, relationship builder with drive, energy and passion to succeed;
• Very good organisational skills, which implies strong planning skills;
• Very good verbal and written communication skills;
• High initiative, pro-activeness, assertiveness;
• Able to solve tasks without excessive guidance;
• Good interpersonal skills are essential for this job;
• Agents must have good learning skills to acquire the product knowledge;
• A drive to dig into the details of a system or process to solve customer problems.

This role does require the ability to work in shifts and over weekends.

Benefits:

• WorldClass Bronze subscription
• Annual training worth $500
• eMag gift cards for special days such us:
• $100 birthday, annually
• $250 wedding gift
• $250 gift for a newborn
• Medical subscription to Medicover
• Monthly subscription to Bookster
• Work from home
• Bonus at the end of the year
• Annual salary review based on your performance
• Teambuilding and other fun activities