Job Remote Technical Support Representative @ Kyndryl

Job title: Technical Support Representative

Workfield requirements: Helpdesk & Technical Support

Contract type: Permanent full-time

Sector: IT & Internet

Locations: Romania - Centru

Description

As Tech Support Agent, you are responsible to effectively handle customer interactions and problems without the need for supervisory intervention; maintain poise and professionalism even under demanding conditions.

Responsibilities:

• Be part of a technical team, motivated by a desire to help customers and be responsible for providing support to Kyndryl Internal End Users;
• Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to product related technical issues experienced by customers on production environments;
• Providing remote Infrastructure, support delivery and performing problem cause analysis;
• Collaborating with developers and other internal organizations to provide superior customer service;
• Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements;
• Providing direct technical assistance to customers via phone, email, and chat;
• Escalate issues as need, create tickets and perform follow up.

Offer

• Business Travel Insurance - ACE (American Insurance Company);
• Partial and permanent life and disability insurance – Metropolitan Life (Allico);
• Medicover medical subscription;
• Reimbursement - based on the invoice- for certain wellbeing activities (physical, spiritual, mental activities, etc.) ;
• Annual rest leave according to seniority;
• Parental leave of 15 working days, offered within 1 year from childbirth /adoption;
• Employee Assistance Program - Optum Health;
• Access to learning platforms: Udemy, O’Reilly, Microsoft Enterprise Skills Initiative (ESI);
• Excellent opportunities to work with the latest MS technologies.

Required profile

Required Professional and Technical Expertise:

• Excellent communications skills (English);
• Understand and follow technical documents;
• Basic Linux, OS/shell commands, SSH using tools as PuTTY is desirable;
• Basic SQL Knowledge;
• Good knowledge about software and computer terminology.

Preferred Professional and Technical Expertise:

• Agile Development;
• Excellent communications skills (English);
• Azure Cloud;
• Experienced in cloud adaption/migration.

Company introduction

Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.

Please be aware that we have the Kyndryl candidate zone hosted by IBM for a certain period. If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. When in the candidate zone, you will be able to see your previous applications for both IBM and Kyndryl.