Job Customer Support Agent with German @ QLT

Customer Support Agent with German & English (work from home)

This is a remote job, but you should be able to join the team for a face to face training in Bucharest.

The Romanian hub will offer contact center support for one particular Airline, core in Europe, but worldwide coverage. This is a remote job, but you should be able to join the team for a face to face training in Bucharest.

Offer

• Work from home;
• Competitive salary package;
• Thorough training enabling all team to perform effectively;
• Career growth opportunities within an international developing team.

Key Responsibilities

• Deliver exemplary customer service via phone calls / emails;
• As part of the Contact Center team, answer inbound calls / emails messaging from world leading airlines customers, and handle queries about new reservations, changes to existing bookings and other customer support queries.

Your Profile

• Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts).
• Excellent speaking and writing skills in German language fluency in speaking and writing correctly and at ease (plus good level English knowledge)
• Previous work experience in an international airline/travel or bookings environment is a valuable advantage, but not mandatory
• Previous experience in working with a booking system such as Amadeus, Galileo, Sabre is an advantage
• Specialized skills required: good Communication and Customer Service skills, any experience in BPO / contact center work will be an added advantage;
• Graduate in any discipline / Under graduates;
• Willingness to search for required information from customer with a strong focus on solving clients requests;
• Proficient in Microsoft Office, Outlook;