Job Network Performance Engineer @ Deltatel

DELTATEL is a company specialized in providing services that enable operators, large companies and public institutions to offer voice, data and video communication solutions to end users.

In the last few years DELTATEL has also become an equipment supplier, becoming a partner of several companies such as Juniper, Cambridge BNL, Fusan, Syneto, etc thus moving to a new stage in its development, offering turn-key solutions which include equipment and services.

The goal of each project carried out by DELTATEL is to obtain the highest degree of satisfaction, both in terms of business needs and in terms of human interaction and collaboration between employees. Passion! We hire engaged engineers who have a passion for making things WORK!

In this role, you will provide performance management services to ensure that customers’ networks are operating at optimum levels, through expert analysis qnd support the GNOC to leverage its operations effectiveness by constantly improving network management strategies, such as the use of alarm correlation and incident.

Main Responsibilities

• Analyze the performance of the network while maintaining high level of customer satisfaction by providing services fully compliant with the Service Level Agreements (SLA) and minimizing impact on customer service;
• Conduct trend analysis of customer networks in order to identify over-utilization of assets, ineffective traffic routing, inappropriate traffic priority, the root cause of repetitive incidents, single points of failure, and other configuration weaknesses that detract from the performance of customer networks;
• Address performance issues according to customer-defined procedures and ensure their successful implementation in the network by creating Requests For Change (RFC) according to customer-defined procedures. If appropriate, participate on RFC review boards in order to approve planned activity;
• Commission preventative maintenance activities needed to keep customer networks running at optimal levels;
• As needed, provide real-time support to the resolution of major outages;
• Ensure the networks are optimized and running at customer agreed performance targets;
• Improve the use of auto-alarm correlation in order to minimize the number of alarms managed by Network Analysts and Network Service Restoration Engineers;
• Define events/alerts within Performance Systems to trigger Incident Management process for performance issues.

YOUR BENEFITS

• Full flexibility to work from home if desired;
• Attractive salary package;
• Meal tickets;
• Yearly bonus based on company growth and individual achievements;
• Private medical insurance business package;
• Reimbursement for full access to gyms/fitness centers across the country;
• Reimbursement for kindergarten and after school;
• Reimbursement for the parking spaces;
• Professional growth opportunities such as trainings, online courses, conferences.

Main requirements

• Strong analytical and documentation skills;
• Familiar with network performance and operations, including proactive and preventive maintenance strategies;
• Experience in Maintenance, Network Operations and/or Technical Support activities in mobile and fixed environments;
• Fluent in English

We are looking forward to receiving your application!