Job Customer Care Representative @ Blue Chameleon Tech

Customer service agents deal with online casino players via chat and email. Agents make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service.

Responsibilities:

• Provides excellent customer service assistance to casino clients via chat and email;
• Answers inquiries by clarifying desired information; researching, locating, and providing information;
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems;
• Fulfills requests by clarifying desired information; completing transactions; escalating requests to the relevant departments;
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments;
• Able to handle stressful situations;
• Involves management during an escalated customer issue when necessary to satisfactorily resolve the customer’s concern;
• Able to work on shifting schedules (morning, mid and night shifts);
• Able to work as part of a team;
• Efficiently works together with the team in reaching the personal, team and department Key Performance Indicators (KPIs) set every month based on the Service Level Agreement (SLA);
• Communicates with management about errors with system/​website issues;
• Performs other duties as assigned;
• Will be directly reporting to the Team Leader.

Professional requirements:

• Professional use of the English language;
• Great communication skills, flexible and reliable;
• Good computer skills and multitasking abilities.