Job Customer Support / Data Entry @ Smartcare

Ideal Candidate

• Ability to troubleshoot technical issues;
• Experience with CRM, customer support, trouble ticket, proprietary system, customer training, English, data entry, web technology, comfortable with troubleshooting mobile apps, documentation, etc.;
• Excellent written and verbal English skills;
• Works well in a team environment;
• Strong personal commitment to quality and customer service;
• Ability to understand and communicate technical systems;
• Bachelor degree in Computer Science or a related field is a plus;
• Experience with relational databases (e.g. MySQL, Oracle) is a plus;
• Typing speed and accuracy;
• Trustworthy with an eye for detail;
• Works well in a team environment;
• Strong personal commitment to quality;
• Available for flexible schedule, especially in the 14-22 timeframe.

Job description

• Insert customer and account data in the database through the IPad app with Bluetooth keyboards
• Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
• Review data for deficiencies or errors, correct any incompatibilities if possible and checkout input
• Apply data program technics and procedures
• Keep information confidential
• Responsible for managing and resolving issues related to our software product;
• Provides answers to our clients and sales representatives by identifying problems;
• Researches answers to the problems with our clients;
• Guides clients and sales representatives through corrective steps;
• Improves system performance by identifying problems and recommends changes.

Company details

MobileFirst is a fast growing tech startup, with an already established base of clients that specializes in providing a full suite of SaaS mobile technology solutions and V.I.P. service support for child care center owners, directors, teachers, and parents. Our product has all the features of child care management software, but with a modern twist. SmartCare is focused on mobile and web solutions that connect child care center owners, directors, teachers, and parents in real-time. We are committed to your success. Our team of 50 people has logged 100,000 hours, and has spent $8.5M+ researching and meeting clients’ needs.