Job Level 2 Technical Support Engineer @ CODA Intelligence nou
Oferta de angajare in cadrul companiei CODA Intelligence pe pozitia Level 2 Technical Support Engineer. Aplica in 30 de secunde la acest loc de munca in Bucuresti, fara inregistrare si fa saltul pe care ti-l doresti in cariera. Nu mai astepta!
We're excited to welcome a new member to our small yet dynamic Customer Technical Support Team.
As a Level 2 Technical Support Engineer, you'll be the go-to person for tackling customer issues. You'll engage directly with customers through Zoom, Teams, emails, and ticketing system to diagnose problems and provide effective solutions.
We offer a collaborative workplace, and the onboarding process is designed to integrate you smoothly into the team, ensuring you feel right at home from day one.
Required skills:
- Good English (written & oral)
- Communication
- Operating systems
- Cloud computing
Key Responsibilities:
- Collaborate with L1 & L3 support engineers to ensure fast closure
- Perform incident, problem, and consulting triage to prioritize and address customer needs effectively
- Accelerate customer incident resolution and advise them on optimum product usage
- Engage in hands-on customer support with remote sessions over Zoom / Teams to troubleshoot and fix platform deployment challenges
Qualifications:
- Time/task/project management abilities
- Strong communication in spoken and written English
- Ability to troubleshoot and provide efficient solutions
- Basic system administration skills on Linux / Windows
- Experience working in the cloud (AWS / GCP / Azure)
- Knowledge of networking fundamentals (a background in network administration or engineering would be helpful)
- Expertise in Customer/Tech Support
