Job Level 2 Technical Support Engineer @ CODA Intelligence

We're excited to welcome a new member to our small yet dynamic Customer Technical Support Team.

As a Level 2 Technical Support Engineer, you'll be the go-to person for tackling customer issues. You'll engage directly with customers through Zoom, Teams, emails, and ticketing system to diagnose problems and provide effective solutions.

We offer a collaborative workplace, and the onboarding process is designed to integrate you smoothly into the team, ensuring you feel right at home from day one.

Required skills:

• Good English (written & oral)
• Communication
• Operating systems
• Cloud computing

Key Responsibilities:

• Collaborate with L1 & L3 support engineers to ensure fast closure
• Perform incident, problem, and consulting triage to prioritize and address customer needs effectively
• Accelerate customer incident resolution and advise them on optimum product usage
• Engage in hands-on customer support with remote sessions over Zoom / Teams to troubleshoot and fix platform deployment challenges

Qualifications:

• Time/task/project management abilities
• Strong communication in spoken and written English
• Ability to troubleshoot and provide efficient solutions
• Basic system administration skills on Linux / Windows
• Experience working in the cloud (AWS / GCP / Azure)
• Knowledge of networking fundamentals (a background in network administration or engineering would be helpful)
• Expertise in Customer/Tech Support