Job Customer Operations Specialist with French @ Swicon

We are looking for a Customer Operations Specialist with French!

Are you passionate about building strong client relationships and ensuring smooth account operations? Join our team to work with key clients and make a real impact on their experience.

Responsibilities:

• Develop and maintain long-term relationships with key clients and channel partners, providing strategic support and resolving complex issues;
• Identify trends, improvement opportunities and tailored engagement initiatives;
• Coordinate the end-to-end billing process and manage disputes, ensuring accuracy and adherence to deadlines;
• Collaborate with internal teams and clients to implement and monitor solutions, contract changes and operational risks.

Requirements:

• Bachelor’s degree
• Advanced English
• French B2/C level
• Strong Excel skills

Benefits:

• Hybrid working module (2-3 days/week at the office - Pipera Metro Station);
• Attractive salary package
• Meal tickets: 35 RON/day;
• Medical subscription;
• Paid Vacation: 24 days/year;