Job Order Management Specialist @ Swicon

We’re looking for an Order Management Specialist with strong English language skills and customer interaction abilities to take ownership of the end-to-end order management process.

Responsibilities:

• Manage customer/partner backlog to ensure appropriate actions are taken to deliver orders within the agreed SLA and according to business needs;
• Confirm manual orders are properly processed and communicated to customers (where applicable);
• Provide backlog analysis and summary reports to customers and account teams upon request, ensuring timely and accurate information;
• Manage claims, exceptions, and special requests within Customer Operations, in line with agreed procedures and policies;
• Coordinate customer change requests accurately and in accordance with internal procedures and timelines;
• Ensure all orders are properly invoiced and closed in the systems.

Requirements:

• Bachelor’s degree;
• English proficiency at C1 level;
• Experience in customer interaction roles;
• Experience working with multiple countries/sub-regions in a complex environment.

Employer's Offer:

• Salary: Up to 5800 RON net
• Meal tickets: 35 RON/day
• Private medical subscription
• 24 days of annual leave
• Hybrid work setup: 2–3 days/week in the office (Pipera Metro Station)