Job Technical Support Specialist @ Estarta

Are you passionate about cutting-edge networking technologies and ready to make an impact? We’re searching for a Technical Support Specialist to deliver exceptional solutions for enterprise networking and wireless technologies🌟.

B2B Contract

Hybrid role from Bucharest

Your Role:

You’ll take center stage in enabling seamless technology by providing technical and operational support across various solutions. Your responsibilities will include:

• 🔍 Troubleshooting and resolving complex network and operational challenges.
• 💡 Optimizing product performance and tailoring customer solutions.
• 🤝 Collaborating with engineering, QA, and customer teams to drive success.
• 📘 Contributing to knowledge base articles and delivering technical training.
• ✈️ Occasionally traveling to provide hands-on expertise and technical insights.

What You Bring:

• ✅ A Bachelor’s degree in Computer, Electronics, or Electrical Engineering.
• ✅ 3+ years of experience in technical support for advanced networking and wireless solutions.
• ✅ Expertise in authentication protocols, VoIP troubleshooting (SIP, SVP, H323), and process optimization.
• ✅ Strong multitasking skills and the ability to communicate effectively with diverse stakeholders.
• ✅ A willingness to work in shifts and tackle challenges head-on as well as training in the office

Preferred Superpowers:

• 🌐 Enterprise Networking Expertise: Hands-on experience in planning, testing, implementing, and supporting wired and wireless technologies.
• 🎓 Certifications: CCIE, CWNA, ACCP, ACMP, ACMX, ACDX, RHEL.
• 📡 Advanced knowledge of wireless protocols (802. 11ax, Wi-Fi 6/7), RADIUS, PKI, and VPNs.
• 🛠️ Proficiency in Linux, SQL, APIs, troubleshooting tools (Wireshark, nmap), and more!

Why Join Us?

• 💼 Work with industry-leading technologies at the forefront of innovation.
• 🤝 Collaborate with top-tier professionals in a supportive and growth-focused environment.
• 🚀 Expand your expertise with opportunities to lead, innovate, and excel.
• 💻 Ready to take on this exciting challenge? Let’s connect and discuss how your skills align with this role!