Job Support Product Expert @ Orion Innovation

Support Product Expert –Routing & Networking

Our partner is currently seeking an inquisitive, technologically motivated, self-directed Support expert to join our Support team. It will be your job to deliver exceptional customer experience to our customers both internal and external, running our award-winning products. It shall be your primary responsibility to ensure systems reliability, scalability, and performance in an enterprise environment. This position requires a high degree of independence; customer-facing abilities included frequent customer communications. The Support Expert is expected to provide fast workaround solutions, and also long-term product improvements.

Responsibilities:

• Design and build the new “Network Cloud Plus” infrastructure.
• Provide SME guidance to the lower support levels.
• Interface with customers on mission critical events.
• Work with R&D and product on improving the product and it’s Xability KPIs.
• Manage and run the company’s NPI (New Product Introductory) and CE (Continuous Engineering) functions.
• Provide world class technical service.
• Use creative problem-solving skills to manages customer cases and activities.
• Troubleshoots and analyzes network-related performance issues.
• Provides feedback to improve existing architecture to deliver a scalable, highly reliable network.
• Provide work-around for network issues.
• Helps develop and implement ongoing process and procedures.
• Stays current with latest trends in technology and the management and integration of those technologies.
• Work with R&D to develop and test solutions, install, and test new products and versions worldwide.
• Use your experience and initiative to help Allot continuously improve both processes and services.

Requirements:

Must have:

• Bachelor’s Degree in a relevant Technical field or combination of experience and industry certifications required.
• 3-5+ years of experience as Network Support Engineer.
• Expert knowledge of routing protocols including BGP, OSPF, MSDP, IGMP and PIM.
• Strong IP Networking experience -WAN experience preferred.
• Experience with both Cisco and Juniper networking technology.
• Strong documentation experience to create Standard Operating Procedures along with other needed documents.
• Experience working within an Enterprise-level environment and Tier1 customers.
• Familiarity with various forms of site-to-site connectivity (point to point, VPN, MPLS, etc.)
• At least 4 years of experience working with complex, high performance networks with many sites (data centers and/or branch locations).

Nice to have:

• Cisco UC experience.
• CCNP Switching routing certified.

Additional Skills/Abilities:

• Motivated and self-learner through hands-on experience and on the job learning.
• Highly Customer facing abilities including acting under pressure.
• Proven track record working in a team environment and independently.
• Ability to manage number of simultaneous activities while demonstrating accountability, upholding strict SLAs.
• Strong attention to detail and problem-solving skills with quick adaptation to change.
• Solid communication and interpersonal skills –personable, effective communication style required with presentation experience.
• Excellent English spoken and writing skills.

About Orion Innovation:

Orion Innovation is a leading digital transformation and product development services firm with more than 25 years of activity. Headquartered in Edison, New Jersey, the company has a global team of over 4, 750 associates, with engineers in 11 major delivery centers spread across the Americas, Europe, and APAC region.

Orion operates in a broad range of industries such as: financial services, professional services, cyber security, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.

The main focus is to be an agile and trusted partner for business transformation initiatives, providing deep emerging technology, digital design and domain expertise.

Only suitable candidates will be contacted.