Job Tech Support Representative @ Its Wise

We are looking for a Technical Support Representative to join our client's growing Support & IT department. If you commit to excellence, and have a desire to delight customers, and want to be a member of a spirited team, read on!

What will you be doing?

• Provide support to customers via multiple channels, ensuring that problems are resolved, and customer expectations are met;
• Determine the most effective manner to resolve customer's technical issues, engaging in research and in-depth troubleshooting where necessary;
• Identify and escalate situations requiring urgent attention.

What is our client looking for?

• At least 1 years' experience in a technical support role;
• Excellent English, verbal, and written communication skills;
• Must have a strong customer focus; service-oriented attitude;
• Familiarity with basic network engineering;
• Basic knowledge of operating systems – Windows/Linux;
• Basic experience with relational databases;
• Excellent interpersonal skills, a team player;
• Ability to multitask – has a sense of urgency; maintains a positive attitude;
• A strong desire to learn;
• Ability and willingness to work in shifts, including weekends;
• Spanish language will be an advantage.

What is our client offering?

• An excellent career opportunity to work with a market-leading international company;
• Job in an international environment with the latest technologies and equipment;
• Great opportunities for career development;
• Motivating financial remuneration.