Job Customer Service Support @ qpas

Nothing is impossible. Every person has its place. Our role is to bring them together, with dedication and responsibility. Through expertise and concrete tools, we make sure that we�ll find the right one for you. And we are doing so by personally knowing the candidates and the companies, evaluating them thoroughly and then searching what fits them best.

Cerinte

• University degree;
• Minim 1-year experience in a similar job;
• Basic accounting knowledge;
• English language level at least medium;
• Knowledge of technical tools like: MS Office;
• Knowledge of Reporting tools, Navision and Set2Sell is a plus;
• Excellent communication skills, including a clear, confident speaking voice and a friendly rapport with customers;
• The ability to be flexible and creative in dealing with customers;
• Dedicated to meeting the expectations and requirements of internal and external customers;
• Can quickly ¬find common ground and solve problems;
• Active listening and patience to hear people out.

Responsabilitati

• Ensure the development of customers and sales in the dedicated area by selling proactively through phone;
• Serve and provide the best in class customer service experience to our customers;
• Customer Service Representative makes the customer interested in what he/she is selling and turn that interest into a sale. It makes outbound calls or accepts incoming calls to describe the products explain the benefits of these products and answer their customer’s questions;
• Telesales activity with a specific portfolio of clients’ every day;
• Maintaining a close relationship with sales consultants for the same portfolio of clients in order to secure accurate orders and products for their clients;
• Provide assistance to Sales Team on routine inquiries and information requests;
• Resolves promotional allowance, rebate, and pricing discrepancies by researching promotion details and regular and special prices; forwarding resolution to managers;
• Follow collections from customers and exceeding their payment deadlines;
• Stock follow-up, adjusting the orders accordingly;
• Maintaining a direct relationship with: distributors orders’ team, direct customers, responsible persons from warehouse;
• Supports sales managers by tracking, investigating, and reporting sales information; resolving problems;
• Follow up clients’ database (working on Set2Sell);
• Implementing the commercial policies;
• Informing for any changes (formula or packaging) at existing products;
• Invoices corrections – queries from customers;
• Manages the order realizing;
• Manages claims from customers by solving or redirecting accordingly.