Job Back Office Specialist @ Feel IT

What you will need to be successful

• 2-3 years+ experience on a back-office position, insurance area is a plus
• Patience, good self-organizational skills
• Flexibility and desire to learn
• Good knowledge of Excel
• Good level of English and French
• Good understanding of ERP systems

RESPONSIBILITIES

• Analyzing and prioritizing the tickets that come through the request platform;
• Guiding the users in using client’s applications;
• Identifying malfunctions addressing questions to the users;
• Documenting the solutions applied to different scenarios in order for these actions to be re-used;
• Validation/ specification of solving the error/ anomaly;
• Monitoring the incidents and requests, in order also to anticipate the consequences related to a specific anomaly;
• Using an internal informatics system.

What we offer

• Competitive salary and bonuses based on experience and performance.
• Travelling opportunities in some projects areas
• Supportive working climate with flexible work practices
• Company sponsored events (Christmas party, team-building)
• Sport facilities – 7Card with 39 RON/month
• Flexible program
• 21 vacation days yearly
• Lunch tickets
• Health insurance at Arcadia Medical Clinic

About us

Feel IT Services is an IT services company that provides software development

services, 24/7 service desk and cyber security penetration tests.

The headquarters of the company are based in Paris, while our skilled engineers

are located in Iasi, Romania and Chisinau, Moldova.

Our Customers are mostly from Europe, UK and the US, and can be large

International groups & corporations or SME, IT System Integrators & Managed

services operators, Independent Software Vendors and Startups.

Our mission is to help our customers to become more profitable in their IT

projects.

We develop a healthy culture based on: Quality, Flexibility, Transparency

and Respect.