Job Collection Representative @ D&S Global Solutions nou

Since its inception in 1997, D&S Global Solutions has been driving innovation in accounts receivable solutions, constantly shaping and expanding beyond anything previously conceived to meet clients’ needs. Our one-of-a-kind D&S Off-Site Network team delivers the highest level of expertise in an array of languages with unmatched flexibility, clarity, and courtesy. Our experience spans over years, countries, and companies of all scopes. Our solutions are completely customizable, extend beyond any and all expectations, and stem from experience telling us that credit risk comes from any, if not all, aspects of business. As a result, through our proprietary software, leading-edge technology, and considerable know-how, we work with you to do everything humanly possible to mitigate your credit risk efficiently and effectively, producing an ever-growing set of services we are proud to provide.

Cadex Solutions Corporation is a holding company formed by Trivest Partners LP to build the premier provider of commercial order-to-cash management solutions.

Cadex’s first acquisition was AG Adjustments in March 2019, which is exclusively focused on third-party commercial debt recovery. Cadex subsequently acquired TranSubro, an insurance subrogation company, in October 2021, and D&S Global Solutions, a technology-enabled, international order-to-cash services provider in February 2022. In June 2023, Cadex acquired ABC-Amega and DAL, both leaders in the commercial accounts receivable management industry.

The Company has approximately 800 employees serving over 1, 000 clients across all industries from locations including the United States, Colombia, Brazil, Romania, Italy, India, Singapore, and South Africa.

Requirements

Mandatory:

• Excellent verbal and written communication skills;
• Fluent in English (both spoken and written);
• Proficient in Microsoft Office and other PC skills;
• Experience in customer support/ call center;
• Ability to build rapport, ask questions, listen and redirect the conversations;
• Ability to adapt to new business opportunities, challenges and client demands;
• Ability to overcome objections, analyze responses and negotiate resolutions;
• Ability to work independently and manage multiple accounts effectively.

Nice to have:

• Experience/ knowledge in customer service, 3rd party B2B collections;
• Experience with an automated telephone dialing system and collections database;
• Analytical thinking and problem-solving abilities;
• Ability to work independently.

Responsibilities

• Monitor outstanding accounts;
• Conduct collection calls and emails;
• Manage outbound calls;
• Negotiate payment plans;
• Resolve billing discrepancies;
• Maintain accurate records.

Working hours: Monday-Friday, 16: 00-00: 50.

Benefits:

• Meal tickets - 25 lei per working day;
• Easter and Christmas - present tickets;
• Medical insurance;
• Work from home (for people located strictly in Romania);
• Commission from the amounts recovered.