Customer Support Agent – Turkish Market
Company: NXGN GLOBAL
About Us
NXGN GLOBAL is a rapidly expanding customer support and BPO company headquartered in Bucharest. We provide high-quality customer service solutions to international clients, combining professionalism, cultural awareness, and a commitment to delivering exceptional customer experiences.
Role Summary
We are seeking motivated and detail-oriented Customer Support Agents to join our Bucharest office. The successful candidates will provide front-line support to our Turkish-speaking clients, ensuring efficient resolution of inquiries across multiple communication channels, including phone, email, and live chat.
Key Responsibilities
- Deliver outstanding customer service to Turkish-speaking clients.
- Manage incoming calls, emails, and chat interactions in a professional and empathetic manner.
- Resolve issues promptly and effectively, escalating cases where appropriate.
- Accurately document customer interactions within company systems.
- Collaborate with internal departments to maintain service quality and client satisfaction.
- Uphold NXGN GLOBAL’s standards of excellence and professionalism in all client engagements.
Candidate Profile
- Native-level fluency in Turkish, with good English proficiency (working level).
- Strong interpersonal and communication skills.
- Demonstrated problem-solving ability and resilience under pressure.
- Proficiency with basic computer applications (MS Office, CRM systems).
- Previous experience in customer service or call centers is advantageous but not mandatory.
What We Offer
- Full-time, on-site position in a modern Bucharest office.
- Daily corporate breakfast and lunch provided.
- Competitive compensation package, including performance-based bonuses.
- Supportive, multicultural workplace environment.
- Clear opportunities for career advancement within NXGN GLOBAL’s international operations.
- Structured schedule of 8 working hours per day.
Application Process
Interested candidates are invited to submit their CV (in English or Turkish).