Job Customer service specialist @ NXGN GLOBAL

Customer Support Agent – Turkish Market

Company: NXGN GLOBAL

About Us

NXGN GLOBAL is a rapidly expanding customer support and BPO company headquartered in Bucharest. We provide high-quality customer service solutions to international clients, combining professionalism, cultural awareness, and a commitment to delivering exceptional customer experiences.

Role Summary

We are seeking motivated and detail-oriented Customer Support Agents to join our Bucharest office. The successful candidates will provide front-line support to our Turkish-speaking clients, ensuring efficient resolution of inquiries across multiple communication channels, including phone, email, and live chat.

Key Responsibilities

• Deliver outstanding customer service to Turkish-speaking clients.
• Manage incoming calls, emails, and chat interactions in a professional and empathetic manner.
• Resolve issues promptly and effectively, escalating cases where appropriate.
• Accurately document customer interactions within company systems.
• Collaborate with internal departments to maintain service quality and client satisfaction.
• Uphold NXGN GLOBAL’s standards of excellence and professionalism in all client engagements.

Candidate Profile

• Native-level fluency in Turkish, with good English proficiency (working level).
• Strong interpersonal and communication skills.
• Demonstrated problem-solving ability and resilience under pressure.
• Proficiency with basic computer applications (MS Office, CRM systems).
• Previous experience in customer service or call centers is advantageous but not mandatory.

What We Offer

• Full-time, on-site position in a modern Bucharest office.
• Daily corporate breakfast and lunch provided.
• Competitive compensation package, including performance-based bonuses.
• Supportive, multicultural workplace environment.
• Clear opportunities for career advancement within NXGN GLOBAL’s international operations.
• Structured schedule of 8 working hours per day.

Application Process

Interested candidates are invited to submit their CV (in English or Turkish).