Job Customer Support @ Concentrix

German with English speakers - Customer Support (on-site, Timisoara)

Reimagine your career

Are you looking for a career change within a forward-thinking global organization? Come be part of our award-winning company, led by our people in over 70 countries, where ALL members contribute to and support each other's success and well-being, proudly united as game-changers. We are recognized with awards such as "World's Best Workplaces", Best Companies for Career Growth, and "Best Company Culture" year after year.

We are looking for German with English speakers Customer Support (on-site, Timisoara) to join our team of game-changers, for one of our clients in the gaming industry. So, if you are passionate about gaming or sports, we are eager to get to know each other.

Career growth and personal development

We will provide you with training, access to the latest technology and ongoing support so that you can develop as much as possible. At Concentrix there is real potential for professional and personal growth. In fact, around 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE learning and development programs designed specifically to support you on your journey to the career you envision.

What you'll do in this role

As a Customer Support in the field in our team, you will:

• Analyze and manage customer requests via chat, email and voice.
• Respond promptly to queries and suggestions
• Provide chat, email and telephone support
• Continue to learn and develop your career through our ongoing training programs

Your qualifications

Concentrix is the ideal match if:

• You are proficient in German both written and spoken (native ideal) with English (B2)
• You are proactive, motivated and solution-oriented
• You have good PC skills
• You are available to work shifts from our office in Timisoara
• Nice to have: passion in sport domain will be an asset

What's in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Full time contract for an indefinite period
• Performance bonus
• Weekend and night bonuses
• You can choose from a range of flexible benefits on the dedicated platform
• Medical subscription
• Refer-a-friend bonus
• Full, paid training on the project you will be working on
• Career development program and specialized courses

Concentrix is an equal employment opportunity employer

We pride ourselves on being united as one team, one company, globally. We are committed to providing equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All of our recruitment practices are based on job requirements and job qualifications without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability or any other classification protected by applicable national laws.

Eligibility

In accordance with employment legislation, only candidates who are legally authorized to work in Romania will be considered for this position.