Job Customer experience manager @ Chargeback

We're Chargeback. io, a fast-moving startup helping online businesses protect their revenue by preventing chargebacks. We’re looking for an experienced Account Manager to join us as the face of our brand.

In this role, you’ll ensure our customers feel supported, the platform runs smoothly for them, and any issues get resolved quickly. Word of mouth is our top source of new business, and you’ll be the main driver of it.

What You’ll Do

• Be the primary point of contact for customers from day one
• Provide onboarding and ongoing support via chat, email, phone, and video calls
• Troubleshoot common platform issues and escalate when needed
• Build long-term, trust-based relationships. Many clients stay with us for years
• Identify client pain points and actively work to improve their experience

This is a relational role, not transactional. We’re seeking someone who can build deep client relationships and loves making customers feel heard, helped, and valued. Even when they can be demanding.

What You’ll Need

• 2+ years in B2B SaaS or fintech account management
• Fluent English (spoken and written)
• Quick thinking and problem-solving skills
• Excellent communication: clear, kind, and confident
• We’re not here to micromanage. You’ll have the freedom to lead and the responsibility to deliver.

You’ll join a lean team, work independently and remotely, and play a key role in helping our clients succeed and grow.

Next steps

Think this role could be a fit? Send us a quick video to showing your face and answering:

1. Who you are: your name, where you live, and a bit about your background.
2. What excites you about this role?
3. Why you would be a great fit.
4. One achievement you are proud of.
5. What you like to do outside of work.

We are early in our journey and are looking for people who are ready to make an impact from day one. We look forward to seeing your video.