Job Back Office, French @ Teleperformance

The role

Think of this role as someone who will ensure safe experiences for both people and businesses across the ︃︂︅︇︎︇︋︉︂︆︄︅︁︁︎︌︈︂︇︍︈︆︅️︊︄︈︌︊︎︂︎︃︂︅︇︎︇︋︉︂︆︄︅︁︁︎︌︈︂︇︍︈︆︅️︊︄︈︌︊︎︂︎global, online digital community.

As a Content Moderator, you will be instrumental in keeping the global digital community safe. You will be working at a computer each day, reviewing, and managing internet content which at times will be of a sensitive/Egregious and/or graphic nature, and you will be trained on how to apply the client's policies, and then use these policies to uphold the established community guidelines.

This is a work from office position- Brasov.

Our offer:

• Income up to 5000 RON NET
• One time signing bonus: 200€ net
• Relocation package: 1500€ net
• Attractive rewards and additional performance based bonuses
• Lunch vouchers
• Annual fixed bonuses
• Full private medical insurance & discounted prices for the dependents of the employee
• Child birth support
• Online library access for passionate book readers
• Various discounts for gym classes & other recreational activities
• Multicultural and enthusiastic work environment
• Access to the company’s cultural events including well-known festivals in Romania

Essential Requirements:

• Very good knowledge of French - written and spoken
• Good level of English language
• Experience of working in a high transactional role, in a KPI driven environment.
• A background in either content moderation, customer service or any other role that involves working with daily targets.
• You will have a track record that demonstrates your ability to perform multiple tasks while paying close attention to detail.
• Mentally and emotionally able to handle offensive or disturbing behavior, language, and content.
• Availability to work rotational shifts.

Preferred requirements:

• Deep familiarity with social media, internet laws, policy regulations and market knowledge.
• Content Moderation experience is preferred, but not essential.
• Bachelor's degree is preferred, however not essential.

Key Responsibilities:

• Review, classify and/or eliminate content uploaded by users, according to the parameters and policies defined by the ︁︀︂︃︃︉︆︆︄︁︀︈︈︈︈︁︉︃︁︀︂︃︃︇︂︁︃︁︁︀︂︃︃︇︉︆︄client.
• Comply with the key performance indicators defined by the specific client operation and maintain a high level of quality in each case that you review.
• Make timely escalations in accordance with established procedures.
• Comply with corporate confidentiality policies and ensure the appropriate handling of customer information, to guarantee information security.
• Participate in continuous training programs established by the company for optimal development in the role.
• Comply with all instructions and procedures related and complementary to the role.
• Be attentive to the communications that arrive through the different communication channels of the company.

At TP we care deeply about the Health and Wellness of our employees, and we provide a dedicated Trust & Safety wellness program to promote and support whole person wellness throughout your employment journey. We have dedicated Wellness teams for each account who work to integrate wellness across the entire employee experience and our moderation teams are strongly encouraged to actively participate in training, group sessions, planned activities and initiatives, to foster a culture of Wellness.

TP is an equal opportunity employer and value diversity in our company. Therefore, we do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected status.

Majorel is now Teleperformance.

Teleperformance completed the acquisition of Majorel, which is now officially Teleperformance.

Together, we can further refine our digital service offerings to help the world’s leading brands operate with greater agility and adaptability to master their future.

A core Teleperformance commitment is to position top talent for success in this new chapter. We believe that it’s the people who make both companies genuinely exceptional, and one of the strategic highlights of acquiring Majorel is that the combined organization will offer significant career development opportunities all around the world.

Are you ready to explore a whole new world of vast opportunities? We're ready to welcome you. Apply today!