Job IT Service Desk Specialist @ vidaXL

You will:

• Identify, log and escalate incidents to the correct department according to the procedures;
• Provide first level support for requests received through chat, phone and service desk tickets;
• Handle second level support tasks and route them to the correct department when needed;
• Responsible for the process of user creation/departure;
• Responsible for Active Directory administration (security groups, access rights management);
• Responsible for managing Exchange processes (mailbox creation and administration, distribution groups, access rights management);

We Offer:

• Naturally, you will receive a salary that matches your work experience
• Meal tickets
• Private medical subscription
• 20% discount on all vidaXL products
• Access to 7card
• Opportunities to develop yourself
• A hybrid work from home model

We Ask:

• Good verbal and written English communication skills;
• Willingness to work in shifts to cover a 24/7 schedule, including night shifts, national holidays and weekends; Willingness to learn new IT skills and knowledge.
• Experience with Microsoft Office software, desk / ticketing system, documentation / knowledge base system.
• Basic experience with IT processes like ITIL or related practices, also Active Directory and Exchange is a plus.
• Networking knowledge (Network protocols, VPN, routing) is a plus.
• Experience with multiple (recent) Windows versions is a plus, also experience with incident handling and working with 2nd line team and 3rd party team is a plus.

Why vidaXL

vidaXL is growing faster than the speed of light in the field of e-commerce. We’ve been doubling our figures every year since our foundation in 2013. All of this in our own bold and down-to-earth way. With 30+ webshops, 6 international offices and 120 million unique visitors a year that pretty much feels like the right way.