Job IT Service Desk Specialist @ vidaXL nou
Oferta de angajare in cadrul companiei vidaXL pe pozitia IT Service Desk Specialist. Aplica in 30 de secunde la acest loc de munca in Bucuresti, fara inregistrare si fa saltul pe care ti-l doresti in cariera. Nu mai astepta!
🔀 .NET Developer la Equilobe Software in Bucuresti
You will be part of a team of dedicated software engineers. Equilobe is a Romanian software company that offers product development and extended agile team services. ✨
You will:
- Identify, log and escalate incidents to the correct department according to the procedures;
- Provide first level support for requests received through chat, phone and service desk tickets;
- Handle second level support tasks and route them to the correct department when needed;
- Responsible for the process of user creation/departure;
- Responsible for Active Directory administration (security groups, access rights management);
- Responsible for managing Exchange processes (mailbox creation and administration, distribution groups, access rights management);
We Offer:
- Naturally, you will receive a salary that matches your work experience
- Meal tickets
- Private medical subscription
- 20% discount on all vidaXL products
- Access to 7card
- Opportunities to develop yourself
- A hybrid work from home model
We Ask:
- Good verbal and written English communication skills;
- Willingness to work in shifts to cover a 24/7 schedule, including night shifts, national holidays and weekends; Willingness to learn new IT skills and knowledge.
- Experience with Microsoft Office software, desk / ticketing system, documentation / knowledge base system.
- Basic experience with IT processes like ITIL or related practices, also Active Directory and Exchange is a plus.
- Networking knowledge (Network protocols, VPN, routing) is a plus.
- Experience with multiple (recent) Windows versions is a plus, also experience with incident handling and working with 2nd line team and 3rd party team is a plus.
Why vidaXL
vidaXL is growing faster than the speed of light in the field of e-commerce. We’ve been doubling our figures every year since our foundation in 2013. All of this in our own bold and down-to-earth way. With 30+ webshops, 6 international offices and 120 million unique visitors a year that pretty much feels like the right way.
