Job IT Help Desk @ ABC Human Capital

Requirements

• Customer-focused, strong negotiation and communication skills
• Advanced skill in anticipating company needs
• IT proficiency (ERP, MS Office package, etc)
• Problem-solving skill and initiative.
• Active Directory knowledge.
• Knowledge of Windows Server, file permissions, user accounts, file and printer sharing.
• Genuine interest in Informatics and Telecommunications topics
• Microsoft Office 365.
• Ensure the hardware and software inventory for the number and location of all assets as well as user accounts administration
• Assist IT team with projects, network design and IT environment improvement
• Good English knowledge (mandatory requirement)

Responsibilities

• Troubleshoot system and network problems, diagnose and solve hardware or software faults
• Provide help desk support to internal users
• Provide remote and on-site technical and application support;
• Install and maintain the operating system, business applications, and network;
• Diagnose, fix and escalate technical problems for the internal users;
• Provide hands-on training on the system and business software;
• Ensure IT procedure for antivirus
• Set up and deliver monthly business reports of business metrics;
• Advise management on further development of IT infrastructure (costs-benefits analysis, risk analysis).

Other info

• Professional and Personal development environment
• Motivating and Competitive employment package
• Meal tickets
• Medical insurance
• 21 Vacation days

Please send your CV.