Job Helpdesk officer @ APT Resources&Services

Candidatul ideal

Requirements:

• Fluency in English and French;
• Excellent written and spoken communication skills;
• Diploma / Degree holder or pursuing Bachelor Degree Courses;
• At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk Support;
• Good reporting skills;
• Ability to adhere to the agreed timelines;
• Attention to detail;
• Call handling skills;
• Knowledge of P2P (Procure to Pay) or S2S (Source‐to‐Settle) processes would represent an advantage;

Descrierea jobului

Responsibilities:

• Offer Level 1 Customer Support for the applications used within the Procurement department (SAP, Supplier portal, Procurement e-tool, Provider data basis etc.);
• Maintain sufficient information to facilitate knowledge of the supplier's issues;
• Ensure that the issues are being correctly registered in the ticketing system after being received on e-mail/phone;
• Resolving the level 1 tickets and escalates to level 2 to the experts team;
• Testing the solutions suggested by the experts in case of level 2 tickets if this is required;
• Offering support to other internal members, teams or clients’ parties;
• Handling the process maintenance;
• Offering support for systems implementation;
• Communicate the problem status and time to resolution to affected personnel;
• Provide problem resolution tools and aids;
• Record, analyze and report on a regular basis, on calls received, including details of call volumes and duration, problem trends, abandon rate and wait times, - first call resolution rate, problem resolution time
• Provide and publish alternate access channels to the Services Contact Center including, email, web portal and fax communication of problems, requests and other operational information;

Benefits:

• Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment within a leading international outsourcing company;
• Great office location (City Business Center);
• Opportunity to develop through a variety of training programs (hard/soft skills);
• Attractive compensation package with full access to a variety of benefits available through an online platform; the package can be customized on monthly basis depending on each employees’ needs;
• Relocation package;

If this role fits with your professional expectations, we invite you to apply and we will get back to you to discuss more details about the recruitment process.

However, if you are not interested but you know other people who might be, do not hesitate to suggest them to apply.

Descrierea companiei:

Cu o prezență de peste 24 de ani pe piața românească de resurse umane, grupul de firme APT este prezent în avangarda primilor cinci furnizori de servicii complexe de HR din România.

Ca o confirmare a performantei noastre in domeniul resurselor umane, din vara 2017 am devenit parte a grupului PROHUMAN, unul dintre cei mai mari jucatori de pe piata de resurse umane din zona Balcanilor.