Job Account Director @ Inside Ideas

ROLE MISSION

Working in true collaboration with one of our new global clients, you’ll be responsible for Brand Guardianship on their projects and ensuring that the client experience is as positive as possible.

THIS ROLE IS RIGHT FOR YOU IF. . .

You are looking for an opportunity to work with innovative brands and would like to be heavily involved in the development of strategy, create concepts, content and campaign implementations.

This is a great opportunity for a level-headed, strategic thinker, who has gravitas with a client. The success of the role will rely on your ability to spot opportunities to help clients achieve their business ambitions.

WHAT YOU WILL BE DOING IN YOUR ROLE

• Negotiate to create win-win compromises with your client on behalf of your team members, where needed.
• Escalation point if the client or internal SLA's and processes are not adhered to, or where there are process gaps. Ensures that these are captured along with a suggestion for improvement, and work with the BD, Head of Operations or relevant department lead to rectify this.
• Triages projects using the tier system with the CSM, and Lead Creator/Creative Director.
• Monitors project run rate and client satisfaction through catch-ups with job owners and the weekly account/project management WIP.
• Encourage a great team environment whilst keeping client centricity at the core of the team culture and values.
• Manage and supervise direct and indirect reports, harnessing their development and performance in a manner that ensures maximum efficiency.

WHAT SKILLS WILL HELP YOU BE SUCCESSFUL

• Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships.
• The ability to manage and filter workflow as well as organise and prioritise workloads to maximise productivity.
• Knowledge of account management and invoicing.
• Highly creative with the ability to generate ideas and practically contribute to studio output.
• Proficient in Microsoft Office and other related software.
• Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service.
• Proficient in Romanian to a professional level

ABOUT OUR COMPANY

Inside Ideas Group is a rapidly expanding global creative services agency with a twist: we provide our clients with bespoke dedicated agencies that operate from within their offices. It’s a dynamic, fast-paced, solutions-focused start-up environment that brings client and agency closer together to co-create more effective and efficient work. In September 2019, IIG were awarded a contract by a market-leading healthcare brand to create agencies inside the brands leading offices around the world. We will be launching 13 offices across the globe.

OUR VALUES

• We are a company built on our values; we have given you a brief overview below but would love to tell you more.
• Be Ambitious – to succeed
• Be Imaginative - to push the boundaries of what’s possible
• Be Inspirational - to do groundbreaking work
• Be always learning and listening - to understand
• Be Results-focused - to exceed expectations