Job Operations Specialist @ Uber

About the Team

Uber is evolving the way we move around the world, and by seamlessly connecting consumers to businesses through our apps, we make cities more accessible. With Uber Eats, we’re building Uber’s newest and fastest-growing business, spanning 60 cities across all six continents in just over a year and we’re just getting started.

About the Role

Uber Eats Romania is looking for an Operations Specialist who can have a direct impact on the success of one of Uber Eats’ largest countries in the region. The Operations Specialist will join one of the specialized teams which will have a focus into either courier operations / marketplace reliability / city management, owning critical processes from conception to execution and jumping on challenges as they emerge.

This role calls for a combination of strong operational execution, analytical mindset, and stakeholder management. Further, as Uber Eats is a new business and remains a fast paced environment, we are looking for a highly adaptable candidate who is able to switch between strategic initiatives / processes one moment and pivot into rapid, tactical actions the next. In other words, we need a doer who is familiar with the 80/20 rule and knows how to deal with ambiguity.

What You'll Do:

• Develop the delivery partner network across the whole country and ensure high-quality experiences on the Uber Eats system to provide the most reliable food delivery service.
• Manage efficiency of the marketplace. We move a ridiculous number of meals each day, and you’ll be at the heart of the operations where every single one of them passes through. Balancing the number of couriers, eaters and restaurants in an open marketplace.
• Develop & optimize processes to grow our courier network more efficiently: you will design processes to operationalise our courier supply acquisition efforts.
• Product Improvement: actively search for new features which could improve our processes and product as well as increase the engagement on the Uber Eats Platform.
• Work closely with our central teams to design and execute an efficient end-to-end process.
• Coordinate and collaborate with our Greenlight and support teams.

What You'll Need:

• Bachelor’s degree.
• Strong aptitude with numbers to drive insights and the ability to make data-driven decisions.
• Excel is a must. SQL preferred.
• Startup (all-hands-on-deck) "I work hard because I love it" approach.
• Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs.
• Self starter, relationship oriented person with proven stakeholder management skills.
• You accept and love feedback.