Job Service Desk Technician with French and English @ Helpline

If you would like to be part of an international team, join us! After 4 weeks of technical training, you will be able to help our client's employees with IT related requests.

Responsibilities:

Providing assistance for users working in the hospitality industry (troubleshooting when it comes to applications not working properly or issues with the distribution platform; this can be done by connecting remotely, assistance via phone or by mail)

Description of tasks and activities:

• Monitor the call flow
• Monitor the mailbox
• Monitor the personal mails
• Welcoming kindly the user while on the phone
• Complying with the user requests
• Identifying the VIP users and adapting the answer based on the detailed instructions
• Determining the type of request (evolution, question, incident)
• Ask questions in order to understand the root cause of the issue or the reason of a particular demand
• If necessary he/she may request the opinion of an expert
• Transfer, if necessary, the case to a higher department
• Follow up on each request
• Respect contractual commitments: SLA

Requirements:

• Spoken languages: fluent French and English
• Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.
• Availability to work in shifts

What we offer:

• Technical training
• Competitive salary
• Performance bonus
• Meal tickets and gift vouchers
• Regina Maria medical package
• Copayment 7Card
• Massage at the office day
• Fruits on the house