Job Quality Assistant @ StreamWIDE

An established leader for Value Added Telecommunication Services, StreamWIDE assists operators and service providers worldwide in shaping their services innovation. We offer solutions for IP mobile messaging, Call Completion, convergence management, virtual numbers and social telephony, convergent charging, conferencing, virtual contact center solutions, call control and routing. The company is headquartered in Paris (France), with subsidiaries in Romania, the US, Tunisia, China and with multiple sales offices.

We build complex software solutions, having a lot of challenges surrounding the high load nature of the Telecom business. We are actively involved in platform optimization and scalability of our products. Some of the technologies and services we use are Red Hat Linux, PHP, MySQL (with replication), Apache, Nginx, Redis, Memcached, APIs (both as a provider and a consumer, including XML-RPC, JSON-RPC and SOAP). We use a proprietary C application layer for Telecom protocols such as SIP, RTP allowing to manage with PHP the bussiness logic of the solutions we offer to our customers. Our software is used by large Telecom operators from all over the world with millions of end-users.

REQUIREMENTS:

• Experience with ISO 9001 certification
• Analytical and structured thinking
• Good ability to produce elaborate reports
• Very good communication skills
• Making prompt and logical decisions; able to set priorities;
• Results - oriented behavior
• Experience in a similar job
• Experience with GDPR is a plus

Assist the Quality Coordinator with:

• Follow up to resolution all quality tickets and maintain the quality ticketing tool
• Monitoring the quality and improvement process (providing remedy solutions to problems, if needed);
• Update monthly quality indicators;
• Help quality coordinator with annual internal and external audits;
• Perform internal audits and issuing audit reports;
• Registration and coordination of quality-related data;
• Investigating quality incidents to determine the root cause (s) and proposing corrective / improvement actions;
• Provide regular trainings for managers and new employees with regard to the QMS;
• Review of processes and procedures, drafting processes and procedures when emerging new activities;
• Product release documentation check

OFFER:

• Competitive salary package
• Medical subscription
• Restaurant tickets
• Bookster account
• Teambuildings.