Job Service Desk Analyst @ Vohkus

The role of Service Desk Engineer is to provide extensive IT support for both internal and external customers. The ideal candidate will have excellent communication and customer service skills, to be able to interact with our customers to ensure high quality of service in a fast- paced environment. Using our leading edge support tools, Service Desk Engineers are the front-line and face of Vohkus services and are relied upon by our customers to maintain their IT in optimum health. Most importantly Service Desk Engineers work as the primary point of contact for our customers to seamlessly deliver these services, making a vital contribution to the value Vohkus delivers to its customers.

We are looking for a person with:

• 1-2 years’ experience within the IT industry in a technical role
• Advanced english level
• Available to work flexible shifts, including nights
• Excellent communication and customer service skills
• Experience of working in a Service Desk or Call Centre environment
• Key skills in Microsoft technologies and core desired technical specialisation
• Willingness to work out of hours as and when required
• Can do attitude and willingness to perform support tasks
• Understanding of ITIL principal

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• To act as the first and primary contact point for customers.
• To categorise and prioritise customer incidents and requests.
• To resolve incidents and requests effectively, or to escalate to technical teams for resolution where required.
• To accurately log incidents and requests, maintain call notes and keep customers informed at all the time.
• To identify opportunities to offer new services to customers and to raise these with Vohkus Sales quickly and effectively.
• To manage third-party suppliers to ensure that they observe their SLAs to deliver services to Vohkus customers.
• To contribute towards team and services Knowledge Bases and training plans to continually develop new capabilities within the Service Desk team.
• Taking personal ownership of task completion and delivering to required timescales.
• Provide desk-side support for Vohkus staff Visit the UK or other locations from time to time to provide on-site services or to attend Vohkus events.

Incomes:

• The net income for this position starts at 2. 500 RON and can go up to 3. 500 RON, based on your level of experience and the complexity of the tickets that you will handle + benefits and meal tickets.
• Work from home during the weekends and night shifts
• Work program: 24/7 cover with 8 hour shifts

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Vohkus is an ambitious, growing, Global IT business focused on delivering best in class services and solutions to our customers. As a Tier 1 CSP partner for Microsoft Cloud we have invested in our delivery capabilities to provide differentiated solutions to our customers, providing them with business advantage through the flexible and cost-effective provision of IT.