Job IT Support Analyst @ Ceprocs

What will your job be about:

• Act as a single point of contact for internal and external clients for phone calls, emails and walk-ups regarding IT issues and queries.
• Resolve problems in a timely manner with minimal assistance for all cases assigned.
• Basic user Account Management in Active Directory.
• Understand and follow company and departmental guidelines and policies for customer interaction.
• End security and firewalls maintenance and security.

What we are looking for:

• Bachelor's Degree.
• 2 years’ experience in a customer-facing technical support role or equivalent. 
• B2 English language level is mandatory.
• Basic troubleshooting of Unified Communications solutions (Skype for Business, WebEx, Lync, etc.).
• Basic knowledge of Cloud Storage Services (Dropbox, Office 365), Backup and Restore Solutions.
• Analytical, proactive, creative problem solver.
• Ability to prioritize assignments.

What do we offer?

• A fresh and enthusiastic team taking on individual responsibilities.
• Flexible working hours.
• Learning opportunities, adapted to your needs and supporting your growth.
• An attractive salary package: performance-based bonus, sports activities, meal tickets, health insurance.
• Various workshops and team-buildings.