Do you love being around people and making them happy? If you’re also a good listener and a bit of ︇︈️︀︍︍︀︂︂︆︄︄︁︁︎︌︈︂︇︍︈︆︅️︊︄︈︌︊︎︂︎a problem solver with great communication skills, then you’ll love being on the front line of making the magic happen!
Every day brings new challenges and excitement, and every customer interaction allows you to do what you do best: find solutions and provide exceptional customer service. As a Customer Service Advisor with Ascensos, you will work within a fully supported environment, where you can demonstrate your commitment to providing outstanding customer support through your skills and personality.
At Ascensos, we take a mindful approach to customer service outsourcing and recruit with our clients in mind; because we love our people, and if our people love the brand they work with, then we know that customers will continue to love that brand.
Key to delivering a world-class customer experience means relating to customers and being a great listener, with the ability to demonstrate empathy as you understand and proactively work to resolve any issues they experience both pre-and post-purchase.
We’re looking for brand-focused candidates who have an excellent standard of English and Polish to join our Customer Support team in Bucharest. Please note you need to have at least a level of B2 for both English and Polish.
JOB DESCRIPTION
IMPORTANT! THIS ROLE IS WITH POLISH AND ENGLISH. YOU WILL HANDLE INTERACTIONS BOTH IN POLISH AND ENGLISH.
- Serve as ︁︀︂︃︃︁︂︁︆︄a first point of contact for inbound customer or employee questions, requests, and issues,
- Provide customers with exceptional service by understanding their needs and requirements, offering accurate, thoughtful, and timely solutions,
- Work closely with other teams to ensure requests are being met in a timely and accurate manner,
- Have a full understanding of our products and services,
- Use knowledge base articles to assist with responses,
- Ability to use discretion and independent judgment in evaluating problems for customers and employees,
- You will help customers with issues regarding paints, primers, woodcare products, etc. - how to use and mix them, etc.
- The role involves both calls and emails.
START DATE: ASAP
THE ROLE IS HYBRID (1 week office, 1 week remote), effective AFTER A PERIOD OF 6-8 WEEKS (including training)
SCHEDULE: MONDAY - FRIDAY: 9: 00-18: 00 RO TIME
TRAINING: 2 WEEKS (between 10: 00 and 19: 00)
COMPANY DESCRIPTION
Ascensos is an award-winning omnichannel contact center dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.
Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors.
Customer service careers can be extremely rewarding, and the Ascensos culture is a huge part of what makes us the employer of choice for so many.
With operations in the UK, Romania, Turkiye and South Africa, we are fully invested in empowering our colleagues to thrive because we are committed to our teams' success.
We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.
We strive to build a team that reflects the diversity of the community we work in and encourage applications from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI
Looking forward to having you in #theAteam!
Ascensos
