Job Account Manager @ Sense8 Digital Technology nou

We are looking for a highly motivated, customer-focused professional to join our team. In this dual role, you will provide exceptional customer service and account management by addressing inquiries, resolving issues, and fostering long-term client relationships.

You will serve as the primary point of contact for our international clientele, ensuring a seamless experience throughout their customer journey. Innovation, collaboration, and continuous improvement are our core values, therefore, we offer a supportive work environment that promotes both personal and professional growth. Flexible working arrangements, including remote options, are available.

Activities:

Customer engagement & support

• Serve as the primary point of contact for customer inquiries and support requests.
• Educate customers on our product offerings, focusing on the GMP suite, and provide guidance through onboarding, retention, and renewal processes.
• Troubleshoot and resolve product issues, ensuring swift and effective solutions.
• Maintain and update detailed customer records and documentation based on interactions.

Account Management & Relationship Building:

• Develop and nurture long-term partnerships with both new and existing clients.
• Conduct introductory calls and presentations with prospective clients.
• Collaborate with internal teams to share insights from customer interactions and suggest product improvements.

Sales & Business Development:

• Manage contracts with suppliers and customers.
• Support the development of new business opportunities and maintain the existing sales pipeline.
• Prepare pitch materials and documentation to support client engagements.

Knowledge Management:

• Continuously update your expertise on evolving products and digital media trends.
• Build and maintain an internal knowledge base that aids in providing informed customer solutions.

Qualities:

• Minimum 3 years’ experience in customer relationship management, account management, or a similar role.
• Demonstrated experience in digital media and a strong understanding of the digital landscape.
• Excellent verbal and written communication skills in English; proficiency is essential as most clients are international.
• Solid grasp of customer journeys, sales touch points, and digital marketing platforms, including knowledge of marketing KPIs and social media.
• Strong time management, organizational, and problem-solving skills.
• Ability to efficiently manage a high volume of email communication.
• Collaborative team player with excellent interpersonal skills.
• Familiarity with GMP products is an asset but not required.

Benefits:

• Competitive compensation package aligned with your skills and experience
• Hybrid work environment, with 3 days in the office and 2 days of work from home per week
• Meal Tickets
• Comprehensive medical subscription
• One paid day off granted for your birthday
• Access to ongoing professional and personal development training programs
• Office located in the city center, with fruits, sweets, coffee & soft drinks