Job Customer Journey Agent with Arabic @ NAGA

At NAGA, we strive to provide the best in financial services. We strive for success and excellence in all of our endeavors.

We are a well-established Fintech company, serving millions of clients across the globe. With a passionate working team, we are connecting the global financial markets to make a more open and equitable economic future.

Our vision

To build the world’s most powerful app for finance.

Our mission

We are committed to excellence by continuously refining our services to cater to the needs of our stakeholders by setting new goals and expanding our network of products with constant improvement and innovation.

Why is NAGA great to work for?

At NAGA, we value innovative and creative minds to help us build financial products and solutions that can truly change the global financial industry.

We put the customer experience first in everything we do and reward those who share our commitment to make it happen. With amazing employee benefits, direct and open communication, continuous learning opportunities and amazing career growth opportunities, NAGA is an exciting place to work!

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Cerinte

• Valid work permit that allows you to work a full time norm.
• Fluency in Arabic (native or near-native proficiency) and advanced English skills (both written and verbal) are essential for effective communication with clients/Near-native English.
• Have capital markets advanced knowledge.
• Previous customer service experience is preferred, ideally in fast-paced or financial environments, with a strong focus on engagement and problem-solving.
• Proven experience in Forex and a solid understanding of the market and its dynamics is mandatory.
• University/College degree in Business, Marketing, Computer Science, or a related field is preferred, or equivalent experience demonstrating relevant skills.
• Strong passion for learning with a keen attention to detail, ensuring accuracy and excellence in tasks and client interactions.
• Exceptional communication skills, both oral and written, with the ability to present information clearly, professionally, and engagingly.
• Excellent organizational and time management abilities, with the capacity to manage multiple priorities efficiently and independently.
• Proficiency in CRM systems and advanced computer skills are essential for managing client relationships and data effectively.
• Demonstrate responsibility, ambition, and a strong drive for personal and professional growth.
• Energetic, enthusiastic, and able to create a positive experience in every client interaction.

Responsabilitati

• Provide world-class service, support and guidance to our client base via chat, phone, and email.
• Represent the company and product at the highest possible level.
• In-depth understanding of multiple workflows, policies, and tools.
• Provide to our customers knowledge, best practices in how to gather and use information, in order to be able to make informed decisions in the market.
• Schedule and attend meetings.
• Stay up to date on the latest financial happenings and major headlines.
• Participation in exciting events in our industry (expos, seminars, etc.) .
• Respond in timely manner to all the needs and inquiries of our customers.
• Ensure all client inquiries are responded to in full, including any follow-up inquiries.

Benefits

• Global Career Evolution: Ready to grow fast and achieve your dreams? At our company, your passion and curiosity are the keys to unlocking exciting opportunities. Dive into a dynamic, international environment where innovative ideas and diverse perspectives drive success. Here, every project is a chance to create meaningful impact, expand your horizons, and shape the future. With the support of a global team, your hard work will propel you to new heights.
• Skill Hyper-Growth: If you are eager to stay ahead and challenge the future, NAGA is the right place for you. With top-tier training, certifications, and cross-functional projects, you will gain the skills to lead and innovate. Our culture of continuous learning means you will never stop growing, and you will have endless opportunities to collaborate and share knowledge with others. Together, we turn bold ideas into realities that make a difference.
• Connection & Belonging: Belonging to a supportive, vibrant team makes all the difference. We believe that when people feel connected, they perform at their best. That is why we offer endless opportunities to build genuine relationships through exciting activities and shared experiences. With us, you are not just joining a team - you are becoming part of a diverse, empowering community where everyone lifts each other up and celebrates success together.
• Reward & Recognition: In a world that is always changing, we ensure you feel secure and appreciated. Along with a competitive salary that reflects your expertise, we offer performance bonuses to reward your accomplishments. Your dedication doesn’t go unnoticed here - we celebrate your wins, big and small, and make sure you are always recognized for the value you bring to the team.
• Monthly performance bonuses.
• Meal tickets.
• Private medical subscription.
• Birthday leave day.
• Prescription glasses reimbursement.