Job IT Analyst @ American Pan nou

Join our Mission to become the most trusted supplier of essential equipment, bakeware, coatings, and services to bakers around the world.

At American Pan Europe Alexandria, you will continuously grow with your tasks in an innovative and supportive environment. That makes us the perfect sparring partner for your career. Both for professional input and business networking.

We support and appreciate colleagues as they are and celebrate our successes together, through our values CREED

Job Requirements

Technical Skills

Basic Hardware Knowledge

• Understanding of computer components (CPU, RAM, HDD, SSD, etc.)
• Ability to assemble and disassemble computers
• Basic troubleshooting of hardware issues

Software Installation and Configuration

• Installing and configuring operating systems (Windows, macOS, Linux)
• Installing and updating software applications
• Configuring user settings and preferences

Network Fundamentals

• Basic understanding of networking concepts (IP address, DNS, DHCP, etc.)
• Ability to set up and configure basic network devices (routers, switches)
• Troubleshooting network connectivity issues

Operating System Proficiency

• Proficiency in using and troubleshooting Windows operating systems
• Basic knowledge of macOS and Linux operating systems
• Familiarity with mobile operating systems (iOS, Android)

User Account Management

• Creating, modifying, and deleting user accounts
• Managing passwords and access permissions

Remote Support Tools

• Experience with remote desktop tools (Anydesk, Teamviewer)
• Ability to guide users through remote sessions
• Familiarity with virtual private network (VPN) setups

Office Suite Applications

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• Basic troubleshooting of common Office issues
• Understanding of Office 365 administration

Basic Scripting Knowledge

• Understanding of basic scripting languages (Batch, PowerShell)
• Ability to create simple scripts for automating tasks

Soft Skills

Communication Skills

• Clear and concise verbal communication
• Effective written communication for documentation and emails in Romanian - English
• Active listening skills to understand user issues

Problem-Solving Skills

• Analytical thinking to diagnose and resolve issues
• Patience and persistence in troubleshooting
• Creative thinking to find alternative solutions

Internal Customer Service Orientation

• Friendly and approachable demeanor
• Empathy and understanding towards user frustrations
• Commitment to providing a positive user experience

Time Management

• Ability to prioritize tasks effectively
• Managing multiple support requests simultaneously
• Meeting deadlines and service level agreements (SLAs)

Teamwork and Collaboration

• Working effectively within a team
• Sharing knowledge and assisting colleagues
• Contributing to team goals and objectives

Adaptability

• Flexibility to handle changing priorities and tasks
• Willingness to learn new technologies and skills
• Open-minded approach to feedback and improvement

Organizational Skills

Documentation

• Creating and maintaining detailed support documentation
• Keeping accurate records of user issues and resolutions
• Updating knowledge base articles

Inventory Management

• Tracking hardware and software inventory
• Managing asset allocation and returns
• Ensuring accurate inventory records

Incident Management

• Logging and tracking support tickets in a ticketing system
• Escalating issues to higher-level support when necessary
• Following up with users to ensure resolution

Compliance and Security

• Understanding of basic IT security principles
• Adhering to organizational policies and procedures
• Ensuring data confidentiality and integrity