Job Technical Support Specialist @ nVent

We’re looking for people who put their innovation work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

What you will experience in this position:

In this position, you will get to:

• Work with a multi-disciplined Tech Support team to produce professional & creative designs for a range of different projects.
• Heat loss calculation of piping and equipment’s.
• Electrical floor heating designs.
• Produce detailed engineering designs, drawings & material take off’s using in-house design software programs
• Primary point of contact for troubleshooting installation issues & start-up assistance for thermostats & Control panels & communication to DCS
• Understand technical in-depth Building and Infrastructure Solutions product lines and relevant (Special) Applications for which they can be used
• Review received RFQ’s both technically and commercially; analyze customer provided data and develop technical solutions that exceed client expectations whilst enhancing nVent Thermal Management chances of securing an order
• Interpret piping and diagrams, plot plans, piping isometrics, piping plan drawings, piping specifications, roof/gutter and floor drawings and bills of material
• Quantify and compare alternative solutions that can be presented as part of our submission to the client
• Provide technical support

You have:

• Bachelor or Master Degree (Electrical, Mechanical)
• Experience in or with power distribution and/or heat tracing applications and/or control and monitoring and/or communication to DCS systems is welcome but not mandatory
• If you want to develop professionally in an international environment this a starting point for a successful career
• Computer literate – able to utilize in-house design software packages, AutoCAD, Bluebeam and proficient in a wide variety of MS Office programs (Word, Excel, Outlook)
• Proficiency in Architectural and/or Engineering drawings (process flow, electrical one lines, piping schematics)
• Be a self-starter / self-motivated, detail orientated and a good communicator (both written and oral)
• Language: advanced level of English
• Strong communication/interpersonal skills especially over the phone
• Problem solving under adverse time constraints
• Ability to multi-task and juggle shifting priorities to satisfy customer requests
• Capability to follow standard work processes and help create them when needed

We have:

• A dynamic global reach with diverse operations around the world that that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
• We are a $2 billion, high-performance electrical company with a dedicated team of 8, 800 people and trusted brands such as CADDY, ERICO, HOFFMAN, RAYCHEM, SCHROFF and TRACER. Known for innovation, quality and reliability, our products connect and protect, consistently delivering value to industrial, commercial, residential, energy and infrastructure customers.
• Commitment to strengthen communities where our employees live and work
• We encourage and support the philanthropic activities of our employees worldwide
• Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:
• Innovative & adaptable
• Dedicated to absolute integrity
• Focused on the customer first
• Respectful and team oriented
• Optimistic and energizing
• Accountable for performance
• Benefits to support the lives of our employees

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.