Responsibilities (including, not limited to)
- Answer inbound phone calls and respond to email inquiries
- Perform outbound calls with existing customers
- Review customer account information
- Assist with product questions
- Freight claims with carriers
- Product parts fulfillment
- Assist customers with shipping or order issues
- Perform all admin tasks that support departments when needed
- Assist Supervisors/Managers as needed
- Other duties to be assigned
Knowledge and Skills
- Strong English and German, verbal and written communication skills
- Attention to detail and accuracy a must
- Excellent email handling skills
- Strong customer service focus with the ability to empathize as well as prioritize customers' needs
- Must be able to multi-task
- Solid sales acumen
- Determination to succeed
- Personal accountability is a necessity