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Customer Service Associate for one of Europe’s hottest FinTech companies (FinTech50, Everline Disruptor of the Year, Tech Track 100 one to watch)

Customer Service Associate

Unique opportunity to join the customer service team of one of Europe’s hottest FinTech companies. We are a passionate, entrepreneurial team that is looking to disrupt how people pay for their commute. We are backed by leading UK investors and are growing fast. Our goal is to become the leading retailer and finance provider for commuting in Europe.

We are looking for someone bright and enthusiastic to answer customer questions and make sure they’re happy.

You will be part of a growing Bucharest office to help support our London based team.

About the role:

  • Engage with customers over email and on chat to answer their questions and make sure that they are happy with the product;
  • Manage feedback and complaints received;
  • Possibility to get involved with social media management and copy writing for communications.

What we are looking for:

  • Superb oral and written communication skills;
  • Willingness to show initiative and problem solve in a fast-​paced startup environment;
  • Smart with strong attention to detail;
  • Strong work ethic, drive and persistence;
  • Eagerness and ability to learn quickly
  • Positive attitude in the face of challenging customers!

Our offer:

A unique experience to be part of a truly exciting, dynamic FinTech start-​up in the UK. Things will move fast, and every day will be different, but you will be a key part of building a fast growing and innovative organisation.

Salary between RON 3,100 – 3,400 per month based on experience.

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