Job Technical Support Engineer

Loc de munca (Iasi) la IntelligentBee

Publicat pe 14 aprilie

Focus
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✨ Aplica la orice job pana pe 25 aprilie si poti castiga cartea Focus, scrisa de autorul Daniel Goleman, prin tragere la sorti. ✌

Description

We are looking for somebody who is a passionate problem solver that genuinely cares about the customer experience.

  • Work within our Support Portal (Zendesk) and maintain key metrics including: initial response time and ticket creation to resolution time;
  • Work to troubleshoot problems in real-time, interacting with customers (through emails, phone calls and screen shares) as well as internal resources to deliver maximum customer satisfaction;
  • You will use your JavaScript or Java programming skills to help our customers;
  • You will have a strong knowledge of APIs and Web Services including REST, SOAP and XML;
  • Identify, verify, and reproduce difficult to solve customer problems that may come from multiple sources and work through those issues to resolution

Other Requirements

  • Nice to have: BS/MS in Computer Science or equivalent technical program;
  • Must have: at least 1 year of previous experience in a technical role (software development experience and/or technical support or QA experience);
  • English – advanced level, both written and spoken;
  • API knowledge. Adept at reading and understanding API Documentation;
  • Experience with JSON is a big plus; A good understanding of JavaScript or Java;
  • Availability to work in shifts.
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