Job Customer Success Manager

Loc de munca (Remote) la Rejoiner

Publicat pe 13 aprilie

Your Brain at Work
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✨ Aplica la orice job pana pe 25 septembrie si poti castiga cartea Your Brain at Work, scrisa de autorul David Rock, prin tragere la sorti. ✌

Rejoiner is a growing SaaS company building marketing automation technology for the world's top B2C retail brands. Brands like GUESS, Titleist, Crabtree & Evelyn and Hallmark depend on our technology to run highly profitable behavioral email programs.


Customer Success Managers build and own the relationship with Rejoiner clients. They establish trust, act as an advisor, and ensure that Rejoiner merchants are getting the highest possible return on investment from their engagement with the platform. 

Key Experience:

  • 2-4 years managing email marketing programs in an account management position at an agency or working in-house for an eCommerce company
  • Technically proficient in HTML/CSS 
  • Deep understanding of email marketing best practices and strategy 

Responsibilities:

On-boarding

  • Schedules kick-off call and drives strategy for first campaign
  • Reaffirms all expectations, goals and objectives
  • Oversees on-boarding timeline in order to meet customer expectations for target launch date
  • Oversees and executes creative and campaign set up when needed
  • Oversees (but does not execute) technical on-boarding 

Recurring Use 

  • Monitors the performance of client campaigns and customer usage
  • Defines our internal customer lifecycle and key usage events
  • Review customer health with team weekly
  • Ensures the service is persistently used, and new features are communicated to end users
  • As expansion opportunities present themselves, the CSM decides the best plan of action and 
  • Serves as main contact person (but not executor) of new creative requests

Internal

  • Advocate for client needs and voice client issues to Team
  • Develop, prepare and nurture customers for product/service advocacy 
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