Job Junior Customer Support Rep (English, Spanish)

Loc de munca (Bucuresti) la Minutizer

Publicat pe 28 martie

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Who are we?

Minutizer is a self-funded Romanian startup with global focus. We designed and operate the only pay-per-minute billing system focused on Skype. We’re growing fast and we have even bigger goals.

About the job

Our CS reps are working their “mojo” every day to have happy and returning customers. We balance being professional and genuine, all the while enjoying what we do. Default working programme is 8 hours/day, 5 days/ week. Most weeks we work Mon-Fri, one week/ month working during the weekend.

How would today look like if you were our colleague?

  • You felt lazy this morning and considered whether working from home or just coming in late.
  • You decided to come in and it was an easy commute to TechHUB, located centrally;
  • You always get a smiley welcome from our tiny but mighty team;
  • You have tickets in the queue but enjoy your (free) coffee first;
  • You know your stuff and manage a lot of inquiries on your own. When you do get to a trickier one, don’t worry, your team is there to help you.

About you. What we care about*

  • Communication skills required: profficiency in English and minimum intermediate Spanish – both written & verbal;
  • Having a consumer mindset and empathy while assisting and counselling our customers;
  • Excellent at prioritising, time management and keeping yourself and others accountable;
  • Strong team player and networking skills;
  • Highly motivated, organised and capable of handling several projects simultaneously;
  • You’re cool, smart and fun to work with.

Nice to have, but not mandatory

  • Experience in Customer care or Account Management – we’re happy to teach you the ropes if not;
  • Additional language skills.

Why work for a stable & profitable startup:

  • Very competitive compensation package;
  • You own your time, we respect we respect this. You choose your time zone, work remotely from anywhere on earth;
  • Time and support for continuous development and career progression;
  • We keep busy with events and conferences in different cities across Europe (and not only);
  • Not to brag but we’re a lot of fun.
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