Job Customer Support with French

Loc de munca (Bucuresti) la Wipro

Publicat pe 5 martie

Your Brain at Work
Castiga cartea Your Brain at Work!

✨ Aplica la orice job pana pe 25 septembrie si poti castiga cartea Your Brain at Work, scrisa de autorul David Rock, prin tragere la sorti. ✌

REQUIRED PROFESSIONAL EXPERIENCE:

  • Computer skills, MS Office package required.
  • Foreign languages skills:
  • Good English language skills, written, reading and spoken
  • Good French language skills, written, reading and spoken

GENERAL SCOPE OF THE JOB:

You will be part of the support team for a fashion-retailer and you will be in charge of ensuring resolution for all consumer queries and processing all transactions received from the customer.

  • Supporting end consumers via Phone
  • Following up on consumers e-mails
  • Addressing all written/verbal requests and complaints received from the consumers and escalating if necessary
  • Follow up of the Customer's processes & procedures
  • Ensuring the return orders are processed
  • Process improvements

TASKS, ATTRIBUTIONS, ACTIVITIES:

  • Phone Support
  • Web Requests, E-mails and Voice Mails Activities

Benefits:

  • Opportunity to work in a young and dynamic environment;
  • Attractive benefits package;
  • Opportunity to develop and learn constantly
  • Access to internal trainings (job related and soft skills trainings).

Wipro Ltd. is a global information technology, consulting and outsourcing company with 170,000+ workforce serving clients in 175+ cities across 6 continents. The company posted revenues of $7.6 billion for the financial year ended Mar 31, 2015. Wipro helps customers do business better by leveraging our industry-wide experience, deep technology expertise, comprehensive portfolio of services and vertically aligned business model. Our 55+ dedicated emerging technologies ‘Centers of Excellence’ enable us to harness the latest technology for delivering business capability to our clients. Wipro is globally recognized for its innovative approach towards delivering business value and its commitment to sustainability. Wipro champions optimized utilization of natural resources, capital and talent.

A wide range of industry options are available since we services customers in various industries including Banking & Capital Markets, Insurance, Travel & Hospitality, Retail & Consumer Products, Energy and Utility, Technology, Manufacturing, Telecom & Healthcare sectors. We have built deep expertise in Processes like Finance & Accounting, Procurement, Marketing, Legal, HR Services, Tech Support, Customer Services and Analytics.

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