We are seeking a technically savvy, team player who would be described as a "night-owl", and thrives in a fast paced, dynamic environment. Our ideal candidate is an analytical thinker who will be motivated by helping clients resolve complex, system-related issues. He or she will be a fast learner, who can maintain their composure and is not easily ruffled under pressure. Additionally our candidate is a resourceful problem-solver who seeks out effective and efficient solutions, while leveraging their talents and skills, to assist our clients in resolving issues in real-time. 


  • Willing to operate on the 5 PM - 1 AM support shift
  • Computer-operating skills
  • Friendly, service-oriented attitude
  • Strong written and verbal communication skills
  • Attention to detail
  • Ability to identify and solve problems in an efficient and effective manner
  • Ability to work independently with little to no supervision
  • Prior technical support experience preferred, especially in healthcare, life sciences or related field
  • Multilingual skills preferred
  • Bachelor degree preferred
  • Hard science degree preferred

Job description:

  • Basic responsibilities include (but are not limited to):
  • Provide support to system users in multiple countries via the telephone and email
  • Clearly document all communication with system users
  • Resolve user-reported issues and communicate resolution back to system user
  • Escalate system issues to project team when necessary for resolution
  • Provide input on current support processes and suggest improvements
  • Perform other related duties as required

We are:

  • A fast-growing technology company, led by a team with a history of building successful organizations 
  • Talented individuals who value professionalism yet also have fun at work
  • More interested in innate talent than years of experience
  • Determined to build an organizational culture characterized by highly productive and highly engaged employees
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