Job Account Manager

Loc de munca (Bucuresti) la Tremend

Publicat pe 2 februarie

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We are looking for a qualified Account Manager to oversee and address our customers’ needs. You will provide accurate service before and after the point of sale, ensuring customer satisfaction.

 

In this role, you will be responsible for working with key customer contacts on multiple levels for efficient and cost effective projects delivery. You will identify and align business and IT objectives, discover customer needs, offer recommendations and recognize current and future IT needs. You will play an integral part in helping our customers avoid unplanned outages by providing proactive preventative guidance. You will achieve this through the development and maintenance of a support service delivery plan and making recommendations for operational best practices on both tactical and strategic levels

You meet most (if not all) of the following requirements:

  • Experience in a related function is required
  • Previous IT Procurement experience is an asset
  • Must be customer service oriented and believe in teamwork, collaboration, adaptability and initiative
  • Excellent analytical skills and problem solving skills, combined with the ability to provide quick resolution to problems
  • Knowledge of all phases of the Software Development Lifecycle, Embedded Systems or Mobile / Backend Applications, including detailed requirements gathering, writing functional specifications, technical design, development, test, implementation and maintenance
  • Excellent communication skills and also interpersonal skills, as well as well-developed relationship management skills
  • Bachelor’s Degree required in Computer Science, Information Technology, or related areas

Responsibilities:

  • Provide support for international and local customers to support pre-sales and post-sales processes
  • Address all product-related queries on time
  • Identifies and leads continuous improvement activities in support of customer or internal business processes
  • Analyze customers’ needs and suggest upgrades or additional features to meet their requirements
  • Provide developers with customers’ feedback to help identify potential new features or products
  • Engaging with customer support as a customer advocate to ensure speedy resolution of customer issues
  • Analyze complex information, identify problems, implement solutions, adjust priorities, make effective procedural decisions and manage time wisely in a fast-paced environment
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