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As a member of the Technical Writing division, you’ll work in a fast-paced environment and collaborate across multiple teams to provide rich content to meet the needs of our customers and support staff.

You will contribute to the design, production and delivery/completion of the whole product documentation sets and training materials.

You need to have…

Excellent written, verbal, and interpersonal skills.

  • Good organizational, project management, and problem-solving skills.
  • Good multi-tasking skills.
  • Ability to learn new concepts quickly.
  • Thorough analytical skills and attention to detail.
  • Ability to work independently, with general direction and guidance.
  • Experience with XML is a plus.

Some things you will be doing…

  • Define the scope of Design and Development of content for various products.
  • Plan the format, arrange the layout and write different types of manuals / online content in a clear and concise manner such as release notes, user guides, installation and configuration manuals.
  • Participate in reviews of documentation and training materials for our products.
  • Be technically savvy in the areas of documentation by being hands-on with new and current product features.
  • Work with the Development team, User Experience team, and Product Managers to obtain source information and to ensure the development of high-quality content for all our deliverables.
  • Research for relevant information independently.
  • Be proficient in the usage of documentation tools & systems and aware of new technologies in documentation, industry best practices.
  • Deliver the work allocated in time and with quality.
  • Adhere to standards and processes as laid out by the department.

What we look for…

  • Minimum 3 years of experience as a technical writer in IT field.
  • Writing and technical skills in developing documentation and user assistance for print and online media.
  • Proficient in written and spoken English language.
  • Basic knowledge of various tools for design and content development including Confluence, Microsoft Word, Adobe Acrobat or Adobe FrameMaker, Adobe Creative Suite.
  • Thinks and acts in the best interests of our customers and partners.
  • Flexible and able to make decisions and operate within fast-moving, startup-style environment.
  • Goal oriented, organized, self-motivated, creative, with the ability to maintain rigor and precision while producing and editing highly-specialised material.
  • Demonstrate a helpful, can-do attitude.

We've Got You Covered

We pride ourselves in taking care of our people. Here are some professional perks you can enjoy.

  • Comprehensive medical benefits
  • Extra vacation days
  • Excellent compensation
  • Junior training program
  • Onsite parking
  • Free lunches daily and themed events
  • Open, collaborative workspaces
  • Latest technologies available
  • Ping pong, darts and boxing bags
  • Unlimited snacks
  • Beer in the fridge
  • Coffee and beverages
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