Job Client Relationship Specialist

Loc de munca (Remote) la Tripaneer

Publicat pe 24 ianuarie

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Tripaneer is looking for full-time Client Relationship Specialist with procurement and account management experience.


As a Client Relationship Specialist, you are responsible for account management on specific Tripanation websites or regions. You will be the frontline to communicate with specific member organizers about their accounts and the services/features we provide for them to increase their conversion rate. Your tasks range from maintaining organizers’ accounts, running periodic checks and suggesting improvements to add more availability and improve the member organizers’ individual content listings in order to meet the demands and interests of customers on Tripaneer’s theme vacation websites.

Job description:

  • Member organizer account management | 50 - 70% of work week
  • Answering organizer questions and requests
  • Coordinating work and progress of organizer listings
  • Suggesting improvements to organizer profiles and listings
  • Updating organizer profiles and listings
  • Contacting new member organizers
  • Periodic checks and updates on organizer profiles and listings | 20 - 30% of work week
  • Administrative support | 10 - 20% of work week

Your level of responsibility and tasks will grow quickly based on performance excellence. We are also looking for people who can develop on a personal and professional scale along with our growing business.


You will receive an intensive training and work closely with the Account Management Team Lead to ensure that the work is clear to you. We will make sure the work is well prioritized and scoped for you to deliver successful work. You will be submitting weekly progress reports and we will have weekly VoIP conference calls. When needed, we will have email or direct telephone contact. You will maintain our high-quality standards in every aspect of the job.


This is an office-based position and the office is based in Bucharest. You will start working remotely, while the office is being set up.


Salary: 700 EUR NET

Requirements:

  • Candidate must possess at least a Bachelor's Degree, any field
  • 1-3 years of experience in managing accounts/client or stakeholder relationship
  • Excellent English (US) written & verbal communication skills
  • Excellent computer (Microsoft Office) skills
  • Ability to stay focused while working on large tasks, while retaining close attention to detail
  • Ability to work independently, be proactive and use own initiative
  • Ability to learn on the fly, and have the drive to grow on a personal and professional scale
  • Only candidates residing in/around Bucharest with a valid work permit to work in Romania may apply

Plus-points:

  • Experience or affinity with the tourism industry is a plus
  • Experience living/traveling in an English-speaking country is a plus
  • Experience using a range of online tools and services (e.g. wiki and blogs)
  • Experience using photo editing tools (e.g. Paint, Paint.NET, Photoshop)
  • Experienced with Internet Marketing / SEO
  • Experience living/traveling in an English-speaking country

Why Join Us?

  • Opportunity to make an impact in the online travel industry
  • Work with a dynamic and young team in a successful and growing online startup
  • Develop yourself on a personal and professional scale along with our growing business
  • Innovative and creative culture with an international team both in Amsterdam and remote
  • Be compensated with a competitive salary
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