If you are a talented individual with a particular taste for sales, development and new technologies. If you understand the importance of high quality customer service and are looking to take on new challenges. If you are autonomous, rigorous, proactive, eager to learn and develop yourself and are able to analyze performance using various metrics.

Then let’s talk!


The position will be based at the East European headquarters of the company, in Bucharest

QUALIFICATIONS

  • Excellent understanding of the selling and business development processes
  • Good PC knowledge (MS Office)
  • Proficient English communication skills
  • Excellent negotiation and communication abilities
  • Ability of identifying and offering alternative solutions
  • Client oriented with the capacity of understanding fast their needs and to propose suitable solutions
  • Ability of analyzing, synthesizing and adapting fast decisions
  • Proven work experience as a sales back office or sales support agent
  • Hands on experience with CRM software and MS Office suite
  • Understanding of sales performance metrics
  • Able to work in a fast paced international environment
  • Excellent organizational and multitasking skills
  • Team player with a high level of dedication and involvement
  • Ability to work under strict deadlines

MISSION

Directly working within the sales department, you will contribute to the growth and adoption of smart glass solutions in both medical and industrial fields.


AMA XpertEye is actively looking for a qualified Sales Back Office to join our sales team and help us achieve our goals. You will serve as a point of contact for customers with queries about products, orders and deliveries, as well as provide support for our sales representatives.


Our ideal candidate is goal-oriented and has a deep knowledge of customer service best practices. If you have exceptional organizational skills, draw energy from being part of a team and have a real passion for high technology and startup life, we would like to meet you!

JOB RESPONSIBILITIES

  • Support the sales team in creating excellent customer relationships
  • Create and Monitor customer accounts in a CRM system
  • Maintain and update sales and customer records
  • Process orders and check data accuracy in both orders and invoices
  • Contact customers to obtain missing information and answer inquiries
  • Ensure customers have signed appropriate contracts
  • Monitor end and/or renewal of rental agreements
  • Liaise with the logistics team to ensure timely deliveries
  • Develop weekly sales reports
  • Communicate internally important feedback from customers and make the appropriate follow up
  • Analyse and prospect the Central East European Market for generating new leads
  • Propose and adopt new methods for generating additional leads
  • Contact leads by different means for setting up presentation and demo meetings for the Sales team
  • Stay up-to-date with new products and features

WORKING CONDITIONS

Joining our company will allow the candidate to work in a startup fast paced environment with a modern office and join a team of highly motivated and multi-talented individuals. We offer up to 25 days of paid time off, a competitive salary with a great work-life balance, enhanced with an employee private healthcare package (in partnership with SANADOR) and internal resources such as technical and professional development trainings. Moderate availability for travelling.


With more than 12 years of innovation, expertise and challenge in the development of mobile applications, AMA now develops mobile applications and hands-free video-conferencing solutions based on smart glasses devices. AMA’s solution, XpertEye, is a unique collaboration tool for organizations looking to speed up resolution time, reduce error rate and travel while increasing overall efficiency and customer satisfaction. We partner with the world leading smart glasses manufacturers (ODG, Vuzix, Epson, Fujitsu, Glass, RealWear) to provide you with the right glasses for your use case and work environment. Today used in 33 countries, XpertEye helps companies from the manufacturing, transportation, oil & gas, construction, healthcare or even the education fields to meet their challenges through live remote assistance, expertise and knowledge sharing. With offices in France, Germany, Romania, UK and US, we present a global solution support to assist you anywhere in the world.

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