Job Customer Support with German

Loc de munca (Bucuresti) la CyberGhost

Publicat pe 11 decembrie

We are looking for people who:

  • Have good written and verbal communication skills in German
  • Have a good grip of general troubleshooting and customer problem solving;
  • Are customer-oriented, working with strong soft skills
  • Have experience in technical support or customer service (nice to have)
  • Work with passion while still having fun
  • Care about online privacy and security

Key Responsibilities

  • Solving of general, product specific questions
  • Researching relevant answers and action plans
  • Accurate documentation and issue handling in a ticketing system, closely following standard processes and procedures
  • Handling incoming chat communication
  • Flexible work schedule

We’re expanding our Customer Support team in Bucharest!

If you’re a natural-born solution finder and prefer a flexible schedule, the CyberGhost Bucharest office has a seat with your name on it.

Why should you join us?

You will have access to daily growth and learning opportunities in one of the most successful startups in Romania.

Founded in 2011 in Bucharest, Romania, CyberGhost is the creator of one of the world's most reliable privacy and security solutions in the world. The company secures and anonymizes the online presence of over 10 million users across the globe. CyberGhost defends privacy as a basic human right, being the first in the industry to publish a transparency report while building new user-oriented crypto-technology for the future. The CyberGhost team is currently formed of 42 professionals with a strong background in the IT field, based both in Romania and in Germany, the latter being responsible for most of the software development. With both teams united by a common credo for internet anonymity, CyberGhost is a major supporter and promoter of civil rights, a free society and an uncensored internet culture.

Last but not least, we constantly recharge our batteries with legendary parties and awesome teambuilding activities.

Among our benefits, we include a very motivational salary as well as performance bonuses, health and life insurance, meal tickets, training sessions, conferences and other educational incentives, a super cool office located in the heart of the city, at Romana Square.

Let’s free the Internet together!

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